Refund Policy
Last updated: July 4, 2026
This Refund Policy applies to purchases of credit packs on Attention Grabbing Loglines, operated by Attention Grabbing LLC (Illinois, USA). Payments are processed by our reseller and Merchant of Record, Paddle.com.
1. 14-day money-back guarantee (unused credits)
You may request a full refund for any unused credits within 14 days of your purchase date. Credits you have already spent on a logline generation are considered used and are non-refundable — the AI inference has already been paid for and delivered.
Example: you buy a 50-credit pack for $9.99. Within 14 days you have used 5 credits and 45 remain unused. You may request a refund for the 45 unused credits ($8.99). The 5 used credits are non-refundable.
2. Technical failures — always refundable
If a credit is deducted but the logline was not delivered (server error, empty output, unresolved bug on our side, outage), we will refund or restore that credit at any time, regardless of the 14-day window. Contact us at legal@perfectloglines.com with the approximate date/time and we will investigate.
3. EU/EEA and UK consumers — withdrawal right
If you are a consumer in the EU/EEA or UK, you normally have a 14-day right of withdrawal for online purchases. At checkout we ask you to confirm whether you want immediate access to your credits. If you check the immediate-access box, you consent to performance beginning immediately and acknowledge that you lose your right of withdrawal for credits you actually use during those 14 days. Unused credits remain refundable under Section 1 above. If you do not check the box, credits are held and not usable until the 14-day period ends — contact us at legal@perfectloglines.com if you need this.
4. How to request a refund
The fastest way is to visit paddle.net (our payment processor) with the email you used to purchase, look up the transaction, and request a refund. You may also email us at legal@perfectloglines.com and we will coordinate with Paddle.
Refunds are returned to the original payment method. Processing time depends on your bank and typically takes 3–10 business days.
5. Fraud and abuse
We reserve the right to refuse a refund request where we reasonably believe it is fraudulent or abusive (for example, repeated buy-use-refund cycles). This does not affect statutory rights that apply to you.
6. Questions
Contact us at legal@perfectloglines.com or +1 (000) 000-0000.